For questions, product info, styling help, and more contact via email at firstname.lastname@example.org . I’m here to help and will get back to you asap. Anastasia, owner & stylist.
Q: I accidentally selected local pick up at checkout but need my order shipped, what do I do?
A: If your order is over $50 (before taxes & discounts) please send an email to email@example.com, including your order number, letting us know you will need your order shipped. If your order is less than $50, you will have to pay the $5 shipping fee, and we will send it out. Please contact us via email.
Q: How do I know my package has shipped and is on its way?
A: Once you have placed your order, you will receive a conformation email. In your order a tracking number should be included. We ship all packages through USPS, please keep in mind that your confirmation email does not mean your package has been picked up from the distribution center yet. Please be sure to check your junk mail as well.
Q: How do I know my order is ready for local pick-up option?
A: Once your order is fulfilled you should receive a confirmation email or text.
Q: What is your return/exchange policy?
A: If you’re unsatisfied with the product you have received we gladly accept returns of purchased merchandise within 14 days. Product must be unworn with tags still attached. You will then receive store credit which will be emailed to you in the form of a code to use on a future purchase. With further questions please email firstname.lastname@example.org
If returning by mail, you will be responsible for covering all shipping costs with returned item. Shipping must be prepaid, please keep records of your tracking number for your records. We are not responsible for any lost packages in transit.
Q: How long does your return process take?
A: Once we have received your online return it will then be processed within 3-5 business days. You will then be issued store credit via email. Please be sure to keep your tracking number for your records.
Q: I need to return or exchange my order; how do I do that?
A: If needing to return or exchange and unwanted item from and online order please email email@example.com to request a return. Please keep in mind we cannot always guaranty the same product will still be in stock.
Q: What is your HOLIDAY GIFT RETURN POLICY. If I buy a gift and its not to the recipients taste. Can they return it or swap it for something else?
A: Yes, If buying as a gift, you have till January 12, 2020 to return for store credit or exchange with receipt.
Q: Do you price adjust?
A: Unfortunately We do not price adjust on previously purchased merchandise under any circumstance. This includes permanent markdowns and store/site wide sales & discounts. The good news is we frequently have sales and new codes to use for your next order!
Q: How do I change or cancel my order?
A: We understand your orders are important to you, so we do aim to fulfill orders as soon as possible. As we cannot change or cancel an order that has already been sent out, you are always welcomed to return your unwanted items for store credit or exchange your product.
Q: Oops! I was so excited to place my order, I forgot to use my code. Can I still get the discount?
A: We understand that these issues may happen, as you’re excited to receive your product! If you ordered during the correct times of the sale, please email firstname.lastname@example.org including your confirmation number so we can further assist you.
Q: I placed an order, but never received my confirmation. How can I get that?
A: If you have not received a conformation email within a couple hours, please be sure to check your junk mail as well. If you are not able to find a confirmation and still need assistance, please email email@example.com.
Q: I received a damaged or wrong item, what do I do?
A: We understand these issues may be frustrating, but we always strive for the best customer service! If you have received a damaged or wrong item, please contact firstname.lastname@example.org within 3 days of receiving your order so we can further assist you as quickly as possible.